ORDERS WILL SHIP WITHIN 7-10 BUSINESS DAYS. ALL SALES ARE FINAL
EXCHANGES CAN BE MADE IF REQUESTED BY EMAIL WITHIN 4 DAYS OF ITEM(S) RECEIPT- INVENTORY WILLING. WE WILL PAY FOR RETURN POSTAGE.
ITEMS CAN BE RETURNED FOR STORE CREDIT- UNLESS THERE IS FAULT BY TIASHANEL LLC.
ANY SIGNS OF WEAR (ANYTHING OTHER THAN TRYING ON THE PRODUCT) OR DAMAGE THAT IS NOT AT FAULT OF TIASHANEL LLC WILL LEAD TO THE EXCHANGE OR RETURN REQUEST BEING VOIDED.
RETURN AND EXCHANGE INQUIRIES MUST BE MADE VIA EMAIL- [email protected] - WE DO NOT EXCEPT ORDER QUESTIONS VIA INSTAGRAM.
CUSTOM ORDERS:
CUSTOM ORDER REQUESTS MUST BE MADE NO LATER THAN 8 WEEKS BEFORE NEEDED DUE DATE.
CUSTOM ORDER REQUESTS ARE TO BE EMAILED TO [email protected] WITH SUBJECT LINE "CUSTOM ORDER REQUEST- {YOUR NAME}". THE BODY OF THE EMAIL MUST INCLUDE NEEDED DUE DATE, MEASUREMENTS, FABRIC REQUESTS, AND DESIRED STYLE/ INSPIRATION PHOTO.
ONCE INVOICE IS SENT- INVOICE AMOUNT MUST BE PAID WITHIN 72 HOURS.
WE HAVE THE RIGHT TO CANCEL ANY CUSTOM ORDER WITHIN 7 BUSINESS DAYS OF THAT TIME FRAME.
PAYMENTS AND BILLING:
WE RESERVE THE RIGHT TO VERIFY ANY ORDERS WITH A VALUE OF $250 AND OVER. EVERYTHING IS MADE TO ORDER, WE DON'T CARRY LARGE INVERNTORY .
AN EMAIL NEEDS TO BE SENT TO [email protected] STATING THE AUTHORIZATION WITH A VALID TELEPHONE NUMBER AND PHOTO ID. IF YOU CANNOT VERIFY THIS INFO, YOUR ORDER WILL BE CANCELED